PRIVACY POLICY

Please refer to www.interflora.co.uk for the privacy policy relating to Interflora web sales.

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

The second type of information is Personal Information, which is information that identifies an individual or may with reasonable effort identify an individual. Such information includes: Internet or Other Electronic Network Activity Information – which includes namely information, which we collect from your device, such as: geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site. Identifiers: Registration information: when you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information. This information is collected for the purpose of providing our Service and for communicating with you. Identifiers also include any voluntary information you provide us when you communicate with us (for example when you send us an email or use a “contact us” form on our Site) we collect the Personal Information you provided us with.[add types of personal information collected, and respective explanations, such as:]Commercial information – If you make or enable a transaction such as a purchase directly from our Site, we will collect billing and financial information as necessary to process your charges, such as credit card number, postal and email address.

Communicating with you – sending you notices regarding our services, providing you with information and responding to any customer service issue you may have; To communicate with you and to keep you informed of our latest updates and services; To serve you advertisements when you use our Site (see more under "Advertisements"); To market our websites and products (see more under "Marketing"); Conducting statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

Hosting and operating our Site; Providing you with our services, including providing a personalized display of our Site; Storing and processing such information on our behalf; Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users; Providing you with marketing offers and promotional materials related to our Site and services; Performing research, technical diagnostics or analytics;We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

Notice for California consumers (Capitalized terms herein shall have the meaning assigned to them under the California Consumer Privacy Act of 2018 ("CCPA"): In the past 12 months we have not sold Personal Information. The Site is not intended for the use of minors. We have not Sold nor will it Sell the Personal Information of minors under 16 years of age without affirmative authorization. We publish metrics regarding the number of requests we have received, complied with (in whole or in part), denied, and the median number of days in which we responded to such requests, in the previous year, as applicable to the time period in which the CCPA was in effect. As of the date of publishing this policy, no such requests have been received by us.

As an EU resident - you may request to: 

Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. Request rectification of your personal information that is in our control. Request erasure of your personal information. Object to the processing of personal information by us. Request to restrict processing of your personal information by us. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

California Consumers Rights – If you reside in California, you are granted the following rights with regard to your Personal Information:

Receive disclosure regarding what Personal Information concerning you is being processed, sold, and other details pertaining to it (such as its categories, sources, recipients, purpose and specific pieces of Personal Information), in the 12 months prior to the request. You may also receive a copy of your Personal Information obtained by us in the 12 months prior to your request, in a readily usable format. Request erasure of Personal Information collected by us from you. Right to not be discriminated because of the exercise of your rights under the CCPA. Right to opt-out of the Sale of Personal Information by us – as mentioned above, we do not Sell your Personal Information.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

Users Outside the EU and California - Some of the aforementioned rights are applicable in certain jurisdictions outside the EU and California as well. Users residing outside the EU and California are welcome to contact us for any questions or requests at the details below.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

E-mail: rich@leafandblossom.co.uk

Post: Leaf & Blossom, Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, GL50 3PN 

Telephone: 01242 524 225

Upon receiving your request, and according to legal obligations to which we are subject, we will first need to authenticate your request. Should sufficient information required to verify your identity not be included in your request, we will respond with an authentication request, after which your request will be processed within the legal timeframe.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Most Web browsers automatically accept cookies, but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis or reject all cookies. You can configure your web browser to remove cookies by following the directions provided in your Internet browser’s “help” section.

If you're using an Apple device you can configure your device to limit ad tracking to by clicking on "settings" > "privacy" > "advertising" and toggling "limit ad tracking" to ‘on.’ If you're using an Android device you can opt out of most app-based tracking for advertising by opening the "Google Settings" app on your device, selecting "Ads", and then selecting the option to opt-out of interest-based ads.

Please note that the above information may change when manufacturers update their systems. Also note, that your device may use another platform, not described above. In that case, please consult the manufacturer documentation for further instructions.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Other helpful resources: to learn more about advertisers’ use of cookies the following links may be helpful:

European Interactive Digital Advertising Alliance (EU)Internet Advertising Bureau (US)Internet Advertising Bureau (EU)

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

E-mail: rich@leafandblossom.co.uk

Post: Leaf & Blossom, Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, GL50 3PN 

Telephone: 01242 524 225

County Florists Cheltenham Limited trading as Leaf & Blossom

Last Modified 4th February 2020